What happens to my account if I move out of Ontario to another province?

Moving out of Ontario doesn't automatically delete your account — but it does change what you can legally do with it, and in some cases requires you to close it entirely. Here's how the rules actually work.

The core rule: it's about where you are, not where you're from

A player's residency status is not a factor in whether they can play on websites offered by registered and authorized operators. What matters is your physical location at the time you play. The requirement is that players must physically be in Ontario to play legally — though players can register and manage their account (for example, deposit or withdraw funds) while physically outside of Ontario.

So if you move to British Columbia, Alberta, or anywhere else in Canada, your iGaming Ontario account doesn't simply vanish. You can still log in, check your balance, and withdraw your funds. What you cannot do is play games.

What the geolocation technology actually does

This isn't just a rule on paper. Operators are required to put in place mechanisms to detect and dynamically monitor the location of a player attempting to play a game and to block unverified attempts to play. Location checks after the initial check occur at reasonable intervals determined by the operator, designed to minimize the risk of play outside Ontario. Operators must also put in place mechanisms to detect software, programs, virtualization, and other programs capable of circumventing player location detection. In plain terms: the system is actively watching, and trying to work around it would put you in breach of the terms you agreed to.

If you're permanently relocating — OLG's terms make it explicit

For OLG.ca specifically, the player agreement goes further than just blocking gameplay. If a player is no longer eligible to have a player account — for example, if the player will be relocating to a jurisdiction outside of the Province of Ontario — the player is required to close their player account, and upon closure the account will no longer be accessible. All future game transactions associated with the closed account that have not been completed by the time of closure will be cancelled.

Private iGaming Ontario operators each have their own player agreements, but the underlying regulatory framework is the same. Players located outside of Ontario but within Canada would not be permitted to participate in games or betting in the absence of an agreement between Ontario and the province or territory in which those players are located. No such agreements are currently in place with other provinces for most game types.

What you should do before you move

• Withdraw your balance. This is the most important practical step. You can still do this after you've moved, but doing it before avoids any complications.
• Check each operator's terms individually. Account closure obligations, dormancy policies, and how funds are handled vary by operator. Contact their support teams directly — they're required to have accessible customer care under AGCO standards.
• Don't try to play from outside Ontario. The geolocation systems are robust by regulatory design, and attempting to circumvent them is a breach of your player agreement.
• Update your account information. Failing to keep your details current can itself be a material breach of your agreement with the operator.

The bigger picture

Ontario's regulated market is genuinely Ontario-specific — the AGCO registers operators to serve players in this province, and iGaming Ontario conducts and manages the market for Ontarians. Once you're a permanent resident of another province, you're simply outside the scope of what these operators are licensed to offer you. The right move is to withdraw your funds, close your accounts properly, and then look into whatever regulated options exist in your new home province.

If gambling has ever felt like something other than entertainment, ConnexOntario (1-866-531-2600) offers free, confidential support around the clock — regardless of which province you're in when you call.